Privacy Policy
This policy explains what personal information Swift Media Holdings LLC ("we", "us") collects when you use CanoClip at canoclip.com, why, who we share it with, and the choices you have. We are the controller of this information. We do not sell your personal information.
1. What we collect
- Account details: your email address, a scrambled (hashed) version of your password, whether your email is confirmed, and when you accepted our terms. If you sign in with Google, we receive your Google email address (not your Google password).
- Your content: the videos and audio you upload or ask us to download from a link, the transcripts and captions made from them, the AI's suggestions, the clips we cut, and the names you give to your videos and clips.
- Usage and plan: your minutes balance, plan, and what you process, so we can charge and run the service. Our servers also record technical information such as your IP address and errors. We use your IP address for security and to stop abuse.
- Payments: payments are handled by Stripe. We receive confirmation, the amount, and a customer or payment reference. We never see or store your full card number.
- Affiliate program (if you join): your PayPal email for payouts, your referral code, clicks, sign-ups and commissions.
- Cookies: see section 6.
2. How we use it, and why
- To provide CanoClip: create your account, process your videos, charge for minutes, send confirmation and password-reset emails. (Basis: performing our contract with you.)
- To keep the service safe and fair: prevent fraud, abuse and fake accounts, enforce limits, and fix problems. (Basis: our legitimate interests.)
- To meet legal duties such as tax and accounting records, and to respond to copyright and legal notices. (Basis: legal obligation.)
- To pay affiliates and prevent affiliate fraud. (Basis: contract and legitimate interests.)
We do not use your content to train our own AI models, and we do not use it for advertising.
3. Who we share it with
We share information only with companies that help us run the service, and only what they need:
- Groq (speech-to-text): receives the audio of videos you process, to return a transcript.
- Anthropic (AI): receives the transcript text, and your search request, to suggest moments.
- Stripe: processes payments and subscriptions.
- Google: sign-in, and the Gmail service we use to send you emails.
- PayPal: pays affiliates.
- Render (hosting): stores your files and data on our behalf.
- Websites you link to (for example YouTube): we contact them to download the video you asked for.
These providers process your information under their own terms and privacy policies. We may also disclose information if the law requires it, to protect our rights or users, or in a sale of the business.
4. Where your information goes
Swift Media Holdings LLC is based in the United States, and our providers mainly operate there. If you use CanoClip from the UK, the European Economic Area, Kenya or elsewhere, your information is transferred to the United States and other countries. Where the law requires it, we rely on safeguards such as standard contractual clauses.
5. How long we keep it
- Original videos, their transcripts and AI results: deleted automatically 7 days after you last used them, or sooner when you delete them.
- Clips and merged videos: deleted automatically 14 days after you last used the video or made a clip from it, or sooner when you delete them.
- Account details: until you delete your account.
- Payment, tax and commission records: kept for as long as the law requires, even after you delete your account.
- Security logs: for a limited time needed for security and troubleshooting.
6. Cookies
- Session cookie (essential): keeps you logged in, for up to 30 days. It is protected from scripts on the page.
- Referral cookie (only if you arrive through an affiliate link): remembers which affiliate to credit, for 60 days.
- Google sign-in: if you use the Google button, Google may set its own cookies.
We do not use advertising or analytics cookies.
7. Your rights
Depending on where you live (for example under the UK and EU GDPR, the California Consumer Privacy Act, or the Kenya Data Protection Act, 2019), you may have the right to: know what we hold about you; correct it; delete it; get a copy; object to or limit some uses; and withdraw consent where we rely on it. You can delete your videos and your whole account yourself on the site. For anything else, email hello@canoclip.com. We will answer within the time the law requires. You can also complain to your local data protection authority. We do not sell or share personal information for advertising, and we do not discriminate against people who use their rights.
8. Security
Passwords are stored hashed, the site is served over HTTPS, and files can only be opened by the account that owns them. No system is perfectly secure, so please use a strong, unique password.
9. Children
CanoClip is for people aged 18 and over. We do not knowingly collect information from children. If you think a child has given us information, email us and we will delete it.
10. Changes
We may update this policy. If a change matters, we will tell you by email or on the site.
11. Contact
Swift Media Holdings LLC, [BUSINESS ADDRESS], Wisconsin, USA. Email: hello@canoclip.com.